T-Mobile Customer Initial Outage notification for NEWYORK NY - 8/20/2008

August 20th, 2008

T-Mobile Customer Initial Outage notification for
NEW YORK NY
Ticket Number : 529156
Start Time : 08/20/08 10:18:15 AM (08/20/08 5:18:15 PM(GMT))
End Time :
Service(s) : All data services impacted
Description : Subscribers may experience failures using GPRS service
Geographic Location(s) : New York, New Jersey & Long Island
BSC’s
NYC_107,114,115,133,245,226,108,132,110,118,134,32 0,224,244,248
LongIsland_115,116,109
Status Update :
Market(s) : NEW YORK NY
PLEASE NOTE THAT DATES/TIMES SHOWN ARE IN THE TIMEZONE OF THE TICKET CREATOR.
Disclaimer: The information contained in this network outage notification is confidential and proprietary to T-Mobile USA, Inc.. It is intended only for T-Mobile employees and the customers receiving this distribution. This network outage notification is being sent to you as a T-Mobile service. The above estimated resolution time and other information contained in this notification are offered only as an estimate and do not guarantee a resolution or commitment of any kind.
Trouble Ticket Corporate CIM Notification

Discuss

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T-Mobile Outage

August 14th, 2008

Sent: Wednesday, August 13, 2008 6:38 PM
To: Vendor Outage Advisory
Subject: T-Mobile Customer Initial Outage notification for T-MOBILE CORPORATE
T-Mobile Customer Initial Outage notification for
T-MOBILE CORPORATE
Ticket Number : 519320
Start Time : 08/13/08 3:30:34 PM (08/13/08 10:30:34 PM(GMT))
End Time :
Service(s) : All data services impacted
Description : All data services are degraded at this time.
Geographic Location(s) : East coast markets
Status Update :
Market(s) : T-MOBILE CORPORATE

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AT&T outage as well - July 30, 2008

July 30th, 2008

AT&T is also having a nationwide issue. Has been going on since last night around 5pm MST. Phones going from the “EDGE” network to “edge” network to “GSM” network. Random sporadic data services. Phone voice services are functioning normally.

Status: Pending

ETA: None

Ticket: #7561310

Currently here in Colorado we have the “EDGE” network and data services are functioning like normal again – since 8:20am. The AT&T tech on the line said the issue isn’t set to resolved yet, still says pending.

Discus Here.

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Sprint Nationwide outage for BlackBerry smart phones only - July 30. 2008

July 30th, 2008

Sprint has confirmed that there is a Nation Wide outage for BlackBerry smart phones only.

The outage includes issues with Sending/Receiving Email and Internet Access.

There is no ETR and no Problem ticket has been escalated internally through Sprint for the issue.

Sprint stated that users experiencing any issues should take out the battery while the device is still on and leave the battery out for 1 minute, then place the battery back into the device. This may also take more then 1 Reboot of the device to alleviate the issue until it is resolved.

I will follow up with more information later on.

Dennis Ray Nestor Jr.
Enterprise Production Services - Messaging
National City Corporation
Operations Center

Phone: (removed for privacy)
Email: (removed for privacy)

Original Post

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Gmail and BIS issues - July 29, 2008

July 29th, 2008

AT&T has reported a trend where customers using gmail services are not able to send email from their devices, currently their is no ticket number opened and all calls are being escalated to RIM to collect examples.

Emails will error out with the error message “Message included an invalid address”

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North American partial outage - July 28th

July 28th, 2008
07/28/2008 - RIM is reporting as of 11:15am Eastern Time, a data outage with 50% of users impacted, in North America only.

The outage appears to affect only integrated accounts. Web browsing and such seems to be in the clear.

[Original Post]

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European Scheduled Outage

July 24th, 2008

On Saturday 26 July 2008, BlackBerry Operations is scheduled to perform some planned network maintenance. The maintenance window is between 0000 and 0600 BST on the morning of Saturday 26 July 2008.

During this 6 hour maintenance window RIM will have up to 2 hours of downtime of the BlackBerry service.

This RIM planned maintenance is being completed in order to continue to improve the management, monitoring, scalability and performance of the infrastructure that supports BlackBerry service.

original post

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AT&T data service outage in Galesburg,IL (affecting BlackBerry)

July 24th, 2008

Date: 7/24/2008

Location: Galesburg, IL

Network: AT&T

Service affected: Data

No ETA to resolution, however, AT&T customer service believes problem is being worked on currently.

Also,

Date: 7/24/2008 (problem started approx 2 days ago)

Location: All of Illinois

Network: AT&T

Service affected: Data

No ETA to resolution, however, AT&T customer service believes problem is being worked on currently.

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RIM scheduled maintenance 25-26 July 2008

July 21st, 2008

Critical-S1 Severity Maintenance (New) for Email Roaming service for subscribers of Asia/Pacific(MULT), The Americas(MULT)

This message is to inform you of scheduled network maintenance.

Maintenance Summary: Email roaming connectivity interruption to accommodate BlackBerry Infrastructure network routing maintenance

Impact: BlackBerry subscribers using their home SIM card when roaming in another location (GRX roaming) are not expected to be affected by the maintenance. BlackBerry subscribers who switched to a local SIM card when roaming in another location (Relay roaming) may be unable to use BlackBerry services during the maintenance.

Ticket Number: BBCHG36991

Change Window Start Date and Time: 25 July 2008 19:00:00 (EDT)
Change Window End Date and Time: 26 July 2008 01:00:00 (EDT)
Estimated Duration of Service Impact: 2 hour(s) and 0 minute(s)
% of Subscribers Affected: 100.00 (estimated)

Purpose: RIM Software Corrective Maintenance

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours

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Welcome to the Dataoutages Blog.

July 19th, 2008

Welcome to the newest section of dataoutages.com. We have added this section so we can announce anything new going on with our site, sponsors, outages, etc.

We hope that you enjoy it.

Dataoutages.com Staff.

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