Dataoutages News Blog http://blog.dataoutages.com Dataoutages News Blog Fri, 14 Nov 2008 18:02:37 +0000 http://wordpress.org/?v=2.6.3 en Rogers BIS Outage 14 Nov 2008 http://blog.dataoutages.com/2008/11/14/rogers-bis-outage-14-nov-2008/ http://blog.dataoutages.com/2008/11/14/rogers-bis-outage-14-nov-2008/#comments Fri, 14 Nov 2008 18:02:37 +0000 audit http://blog.dataoutages.com/?p=72 An e-mail functionality issue has been identified within the BIS system. At this time it appears to be a network upgrade or adjustment to the BIS system which is causing customers to lose the send or receive capability on a blackberry.

This issue has not been posted on the Rogers “Whiteboard” and may not be as there is a resolution to allow
customers access to their e-mail once again

To return the blackberry functionality for sending and receiving e-mails please follow the guidelines below for a more timely and educational troubleshooting experience for customers encountering this issue:

Send Service Books from BIS Admin

* Direct the Customer to Redirect to the right page and login *

Educate the customer on “Send Service Books” from BIS site

Test Functionality (Send and Receive on the Blackberry)

Powercycle at this point if necessary and try again

These steps should have customers sending and receiving e-mails once again on their Blackberry. Having these customers go to the BIS site to identify a way of sending service books to their own device without calling in will help eliminate potential calls back into Rogers for this same issue.

Regards,
Rogers Blackberry Tech

]]> http://blog.dataoutages.com/2008/11/14/rogers-bis-outage-14-nov-2008/feed/ Rogers Outage; Alberta 11/13/08 http://blog.dataoutages.com/2008/11/13/rogers-outage-alberta-111308/ http://blog.dataoutages.com/2008/11/13/rogers-outage-alberta-111308/#comments Thu, 13 Nov 2008 20:16:18 +0000 audit http://blog.dataoutages.com/2008/11/13/rogers-outage-alberta-111308/ The Rogers Enterprise Service Centre has been advised of the following Unplanned outage:

Notification Type: Unplanned (New)

Service Affected: GSM & GPRS

Area Affected: Two areas within the province of Alberta, from High Level in the North to Grande Prairie in the South, and from Peace River in the East to Prespatou in the West. Also from Mayerthorpe in the North to Brazeau Dam in the South, and from Spruce Grove in the East to Edson in the West.

Start Date: Thursday, November 13th, 2008
Start Time: 01:57 PM (EST)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Summary: GSM and GPRS services may be reduced in the affected area.

]]> http://blog.dataoutages.com/2008/11/13/rogers-outage-alberta-111308/feed/ Rogers Scheduled Maintenance: Nov. 13-14 http://blog.dataoutages.com/2008/11/07/rogers-scheduled-maintenance-nov-13-14/ http://blog.dataoutages.com/2008/11/07/rogers-scheduled-maintenance-nov-13-14/#comments Fri, 07 Nov 2008 17:23:50 +0000 audit http://blog.dataoutages.com/?p=69 The Rogers Enterprise Service Centre has been advised of the following planned maintenance activity
Notification Type: Planned (New)
Service Affected: GPRS
Area Affected: Atlantic Canada, Québec and Ontario
Date: Thursday, November 13th, 2008
Start Time: 12:00 AM (EST)
End Time: 06:00 AM (EST)
Estimated Outage Length: 120 minutes
Work Summary: Rogers will be performing network upgrades in the above mentioned regions. During this time mobile data devices may experience service interruptions.
Additional Comments/Update: There will be a continuation of the above work on Friday November 14th, 2008. During the same maintenance window. ]]> http://blog.dataoutages.com/2008/11/07/rogers-scheduled-maintenance-nov-13-14/feed/ Dataoutages Planned Outages Shared Calender now available. http://blog.dataoutages.com/2008/11/03/dataoutages-planned-outages-shared-calender-now-available/ http://blog.dataoutages.com/2008/11/03/dataoutages-planned-outages-shared-calender-now-available/#comments Mon, 03 Nov 2008 15:34:08 +0000 audit http://blog.dataoutages.com/?p=63 For those of you that would like to sync up your Blackberry with upcoming outages, we’ve put up a shared google calender service at Dataoutages Planned Outages Calendar and will add upcoming outages to that also.

Thank You

]]> http://blog.dataoutages.com/2008/11/03/dataoutages-planned-outages-shared-calender-now-available/feed/ **Canceled** RIM scheduled maintenance 9 November 2008 http://blog.dataoutages.com/2008/10/31/rim-scheduled-maintenance-9-november-2008/ http://blog.dataoutages.com/2008/10/31/rim-scheduled-maintenance-9-november-2008/#comments Fri, 31 Oct 2008 20:12:34 +0000 audit http://blog.dataoutages.com/?p=61 Maintenance Summary: BlackBerry Internet Service v2.5 - software configuration

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, view email attachments, or request to see “more”
text during the maintenance.

  • Change Window Start Date and Time: 9 November 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 9 November 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 1 hour(s) and 20 minute(s)
  • % ofSubscribers Affected: 50.00 (estimated)
]]> http://blog.dataoutages.com/2008/10/31/rim-scheduled-maintenance-9-november-2008/feed/ T-Mobile Outage in Michigan- 10/8/2008 http://blog.dataoutages.com/2008/10/08/t-mobile-outage-in-michigan-1082008/ http://blog.dataoutages.com/2008/10/08/t-mobile-outage-in-michigan-1082008/#comments Wed, 08 Oct 2008 14:08:27 +0000 audit http://blog.dataoutages.com/?p=57 T-Mobile is currently experiencing service outages in Michigan. Data and Voice are affected, T-Mobileis currently working on resolving the issue. There is no ETA ]]> http://blog.dataoutages.com/2008/10/08/t-mobile-outage-in-michigan-1082008/feed/ RIM Scheduled Maintenance Outage - 12 October http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-12-october/ http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-12-october/#comments Wed, 01 Oct 2008 19:00:56 +0000 audit http://blog.dataoutages.com/?p=55 **Editorial Note: This one looks like something more substantial for a software upgrade. Note the estimated 4 hour estimated service impact.

BBCHG34475 Critical-S1 Severity Maintenance (New) for BlackBerry All Provisioning service for subscribers of *The Americas Network (MULT)
This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Provisioning System — software update

Impact: BlackBerry subscribers may be unable to register their
device or receive new service books during the maintenance.
BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
Ticket Number: BBCHG34475

“    Change Window Start Date and Time: 12 October 2008 02:00:00 (EDT)
“    Change Window End Date and Time: 12 October 2008 06:00:00 (EDT)
“    Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
“    % of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Upgrade

]]> http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-12-october/feed/ RIM Scheduled Maintenance Outage - 11 October http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-11-october/ http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-11-october/#comments Wed, 01 Oct 2008 18:17:24 +0000 audit http://blog.dataoutages.com/?p=53 High-S2 Severity Maintenance (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)

Maintenance Summary: BlackBerry Infrastructure v3.4 — deployment of Service Pack 1

Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an “x” when sending messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.

Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.

Ticket Number: BBCHG35324
“    Change Window Start Date and Time: 11 October 2008 02:00:00
“    (EDT) Change Window End Date and Time: 11 October 2008 06:00:00
“    (EDT) Estimated Duration of Service Impact: 0 hour(s) and 5 minute(s)
“    % of Subscribers Affected: 100.00 (estimated)
Purpose: Vendor Software Upgrade

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours

]]> http://blog.dataoutages.com/2008/10/01/rim-scheduled-maintenance-outage-11-october/feed/ Data Outage in Europe - 9/24/2008 http://blog.dataoutages.com/2008/09/24/data-outage-in-europe-9242008/ http://blog.dataoutages.com/2008/09/24/data-outage-in-europe-9242008/#comments Wed, 24 Sep 2008 15:55:12 +0000 audit http://blog.dataoutages.com/?p=51 Verizon confirms a general Data outage in Europe across all European carriers.   It is uncertain if this outage impacts those roaming off the Verizon network only, or if it is more widespread.

Verizon Ticket 2546021

Christopher E. Christiansen
Director, Information Technology Services
CeloNova BioSciences, Inc.
49 Spring Street.
Newnan, Georgia 30263

+1 770.502.0304 (Office)
+1 404.455.0466 (Mobile)
+1 770.502.0773 (Fax)
http://www.celonova.com/

cchristiansen@celonova.com

]]> http://blog.dataoutages.com/2008/09/24/data-outage-in-europe-9242008/feed/ AT&T Tower outages related to Hurr. Ike http://blog.dataoutages.com/2008/09/15/att-tower-outages-related-to-hurr-ike/ http://blog.dataoutages.com/2008/09/15/att-tower-outages-related-to-hurr-ike/#comments Mon, 15 Sep 2008 19:26:52 +0000 audit http://blog.dataoutages.com/?p=44 Posted today to the DataOutages forum at BlackBerryForums.com was this AT&T “tower outage” listing, apparently all resulting from Hurricane Ike moving up through the Midwest states:

Central Region:
Ohio / West PA: 326 GSM sites out of service; 24 UMTS sites out of service
Houston, South Texas: 460 GSM sites out of service; 302 UMTS sites out of service
Ft. Smith/Little Rock, Arkansas: 6 GSM sites out of service; 2 UMTS sites out of service
Chicago, Illinois: 11 GSM sites out of service; 6 UMTS sites out of service
Central Illinois surrounding areas: 3 GSM sites out of service; 0 UMTS sites out of service
St. Louis, Missouri: 7 GSM sites out of service; 0 UMTS sites out of service
North & Central Texas Markets: 15 GSM sites out of service; 1 UMTS site out of service

Southeast Region:
Tennessee / Evansville, KY: 37 GSM sites out of service; 5 UMTS sites out of service
Tennessee / Louisville, KY: 75 GSM sites out of service; 35 UMTS sites out of service
Lafayette, Louisiana: 8 GSM sites out of service; 0 UMTS sites out of service
New Orleans, Louisiana: 10 GSM sites out of service; 0 UMTS sites out of service

Northeast Region:
Upstate New York: 7 GSM sites out of service; 3 UMTS sites out of service

For more info:
http://www.dataoutages.com

http://www.blackberryforums.com/network-outages-powered-dataoutages-com/150111-att-cing-outage.html

]]> http://blog.dataoutages.com/2008/09/15/att-tower-outages-related-to-hurr-ike/feed/